Privacy Policy
1. Who we are
ServisTermin is operated by BIGGER PICTURE ENTERPRISE LLC, a Delaware limited liability company, 501 Silverside Rd, Ste 105-212, Wilmington, DE 19809, United States. You can reach us at hello@servistermin.com.
2. Two different roles — please read this first
This policy covers personal data for which we decide the purpose, that is: our website visitors, people who contact us, and the staff of subscribing shops who hold accounts and handle billing.
It does not cover the data a shop keeps inside the application about its own customers — names, phone numbers, vehicles, appointments. For that data the shop is the controller and decides what happens to it; we only process it on the shop's instructions under our Data Processing Addendum. If you are a customer of a shop using ServisTermin and want your data corrected or deleted, contact that shop directly.
3. What we collect
| Category | What it includes |
|---|---|
| Enquiries | Your name, email address, shop name and whatever you write when you email us or ask for a demo. |
| Account data | Username, full name, email address, role and the shop the account belongs to. Passwords are stored only as a cryptographic hash and cannot be read by us. |
| Billing data | Company name, address, tax number, plan, invoices and payment status. Card details are entered directly with our payment processor; we never receive or store full card numbers. |
| Technical logs | IP address, browser and device type, pages requested and timestamps, recorded so we can keep the service secure and diagnose faults. |
4. Cookies and tracking
This website sets no tracking or advertising cookies, loads no third-party scripts, and runs no analytics. Your language choice is saved in your own browser's local storage and is never sent to us. That is why you are not asked to accept cookies here.
Inside the application itself we set one strictly necessary cookie to keep you signed in. It carries no advertising or profiling function.
5. Why we use it, and on what basis
- To provide the Service and support it — because it is necessary to perform our contract with the subscribing shop.
- To bill and to keep accounting records — to perform the contract and to comply with legal obligations.
- To keep the Service secure, prevent abuse and investigate faults — our legitimate interest in a safe, working service.
- To reply to enquiries and send notices about the Service such as changes to these documents or planned maintenance — our legitimate interest in communicating with customers.
- To send occasional product news — only with your consent, which you can withdraw at any time through the unsubscribe link.
We do not sell personal data and we do not use it for automated decisions.
6. Who we share it with
We share personal data only with the providers we need in order to run the Service: our hosting provider, our email provider, the messaging provider used for reminders, and our payment processor. Each is listed with its purpose and location in the Data Processing Addendum.
We may also share data with our accountants and lawyers, or where we are required to by law. We do not share data with advertising networks or data brokers.
7. Where data is stored
Application data is hosted in the European Union, in the Amsterdam region of the Netherlands. Because our company is established in the United States, some administrative access takes place from there. Where personal data protected by European or Serbian law is transferred outside its home region, we rely on the standard contractual clauses and the safeguards described in the Data Processing Addendum.
8. How long we keep it
- Enquiries that do not become an account: 24 months, then deleted.
- Account data: for as long as the subscription is active, and for 30 days after it ends so data can be exported.
- Invoices and accounting records: for the period required by applicable accounting and tax law.
- Technical logs: 90 days, except where a log is needed for a security investigation.
9. Your rights
Subject to the law that applies to you, you may ask for a copy of your personal data, ask us to correct or delete it, ask us to restrict or stop a particular use, object to processing based on legitimate interests, ask for your data in a portable format, and withdraw consent you have given.
Write to hello@servistermin.com and we will reply within 30 days. If you are not satisfied, you may complain to your data protection authority — in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection; in the European Union, the authority in your country.
10. Security
All traffic is encrypted in transit. Access is controlled by named accounts with roles, passwords are stored as hashes, changes to appointments are recorded in an audit trail, and databases are backed up daily. The technical and organisational measures are described in Annex II of the Data Processing Addendum.
11. Children
The Service is a business tool and is not directed at children. We do not knowingly collect personal data from anyone under 18.
12. Changes
If we change this policy we will update the date above and, where the change is significant, tell account holders by email at least 30 days in advance.
Politika privatnosti
1. Ko smo mi
ServisTermin vodi BIGGER PICTURE ENTERPRISE LLC, društvo sa ograničenom odgovornošću iz države Delaware, 501 Silverside Rd, Ste 105-212, Wilmington, DE 19809, Sjedinjene Američke Države. Možete nam pisati na hello@servistermin.com.
2. Dve različite uloge — pročitajte prvo ovo
Ova politika se odnosi na podatke o ličnosti za koje mi određujemo svrhu obrade: posetioci sajta, lica koja nam se obrate i zaposleni u radionicama pretplatnicima koji imaju naloge i vode plaćanje.
Ona se ne odnosi na podatke koje radionica vodi u aplikaciji o svojim klijentima — imena, telefone, vozila, termine. Za te podatke rukovalac je radionica i ona odlučuje šta se sa njima dešava; mi ih obrađujemo isključivo po nalogu radionice, u skladu sa Ugovorom o obradi podataka. Ako ste klijent radionice koja koristi ServisTermin i želite ispravku ili brisanje svojih podataka, obratite se direktno toj radionici.
3. Šta prikupljamo
| Vrsta | Šta obuhvata |
|---|---|
| Upiti | Ime, mejl adresa, naziv radionice i sadržaj poruke koju nam pošaljete ili zahteva za demo. |
| Podaci naloga | Korisničko ime, ime i prezime, mejl adresa, uloga i radnja kojoj nalog pripada. Lozinke se čuvaju samo kao kriptografski otisak i mi ih ne možemo pročitati. |
| Podaci za naplatu | Naziv firme, adresa, poreski broj, paket, računi i status plaćanja. Podaci o kartici unose se direktno kod procesora plaćanja; mi nikada ne primamo ni ne čuvamo pun broj kartice. |
| Tehnički zapisi | IP adresa, vrsta pregledača i uređaja, tražene stranice i vreme pristupa — beleže se radi bezbednosti i otklanjanja kvarova. |
4. Kolačići i praćenje
Ovaj sajt ne postavlja kolačiće za praćenje ni oglašavanje, ne učitava skriptove trećih strana i nema analitiku. Izbor jezika čuva se u lokalnoj memoriji vašeg pregledača i nikada nam se ne šalje. Zato ovde i nema pitanja o prihvatanju kolačića.
U samoj aplikaciji postavljamo jedan neophodan kolačić koji vas drži prijavljenim. On nema nikakvu ulogu u oglašavanju ni profilisanju.
5. Zašto ih koristimo i po kom osnovu
- Da pružamo Uslugu i podršku — jer je to neophodno za izvršenje ugovora sa radionicom pretplatnikom.
- Za naplatu i vođenje knjiga — radi izvršenja ugovora i ispunjenja zakonskih obaveza.
- Da Usluga bude bezbedna, radi sprečavanja zloupotreba i otklanjanja kvarova — naš legitimni interes da usluga radi i bude sigurna.
- Da odgovorimo na upite i pošaljemo obaveštenja o Usluzi, kao što su izmene ovih dokumenata ili planirano održavanje — naš legitimni interes za komunikaciju sa korisnicima.
- Za povremene vesti o proizvodu — samo uz vašu saglasnost, koju možete povući u svakom trenutku preko linka za odjavu.
Podatke o ličnosti ne prodajemo i ne koristimo ih za automatizovano odlučivanje.
6. Sa kim ih delimo
Podatke delimo samo sa pružaocima usluga koji su nam potrebni da bi Usluga radila: provajder hostinga, provajder mejla, provajder za slanje poruka i procesor plaćanja. Svaki je naveden, sa svrhom i lokacijom, u Ugovoru o obradi podataka.
Podatke možemo podeliti i sa svojim računovođama i advokatima, ili kada smo na to zakonom obavezani. Ne delimo ih sa oglašivačkim mrežama ni posrednicima u prometu podacima.
7. Gde se podaci čuvaju
Podaci aplikacije hostuju se u Evropskoj uniji, u regionu Amsterdam u Holandiji. Pošto je naša firma registrovana u Sjedinjenim Američkim Državama, deo administrativnog pristupa odvija se odatle. Kada se podaci zaštićeni evropskim ili srpskim propisima prenose van matičnog regiona, oslanjamo se na standardne ugovorne klauzule i mere opisane u Ugovoru o obradi podataka.
8. Koliko dugo ih čuvamo
- Upiti koji ne postanu nalog: 24 meseca, pa se brišu.
- Podaci naloga: dok je pretplata aktivna i 30 dana posle prestanka, da bi podaci mogli da se izvezu.
- Računi i knjigovodstvena dokumentacija: onoliko koliko nalažu propisi o računovodstvu i porezima.
- Tehnički zapisi: 90 dana, osim kada je zapis potreban za bezbednosnu proveru.
9. Vaša prava
U skladu sa propisima koji se na vas primenjuju, možete tražiti kopiju svojih podataka, njihovu ispravku ili brisanje, ograničenje ili prekid određene obrade, uložiti prigovor na obradu zasnovanu na legitimnom interesu, tražiti podatke u prenosivom obliku i povući saglasnost koju ste dali.
Pišite nam na hello@servistermin.com i odgovorićemo u roku od 30 dana. Ako niste zadovoljni, možete se obratiti nadzornom organu — u Srbiji je to Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti, a u Evropskoj uniji organ vaše zemlje.
10. Bezbednost
Sav saobraćaj je šifrovan u prenosu. Pristup je kontrolisan imenovanim nalozima sa ulogama, lozinke se čuvaju kao otisci, izmene termina se beleže u evidenciji promena, a baze se svakodnevno rezervno kopiraju. Tehničke i organizacione mere opisane su u Prilogu II Ugovora o obradi podataka.
11. Deca
Usluga je poslovni alat i nije namenjena deci. Svesno ne prikupljamo podatke o ličnosti lica mlađih od 18 godina.
12. Izmene
Ako izmenimo ovu politiku, ažuriraćemo datum na vrhu, a kada je izmena značajna, obavestićemo vlasnike naloga mejlom najmanje 30 dana unapred.