Subscription Terms

BIGGER PICTURE ENTERPRISE LLC · Version 1.0 · Last updated 27 August 2026

1. These terms

These Subscription Terms (the “Terms”) govern access to and use of ServisTermin (the “Service”), a hosted scheduling application operated by BIGGER PICTURE ENTERPRISE LLC, a limited liability company registered in the State of Delaware, United States (“we”, “us”, “our”).

By creating an account, accessing the Service, or paying a subscription fee, the business named on the account (“you”, the “Customer”) agrees to these Terms. If you accept them on behalf of a company, you confirm you are authorised to do so.

2. Business customers only

The Service is offered exclusively to companies, sole traders and other professionals acting in the course of their business. It is not offered to consumers, and you confirm that you are not acting as a consumer. Statutory consumer protections, including any right of withdrawal from a distance contract, do not apply to this agreement.

3. What the Service is

The Service is a hosted application that you reach through a web browser. We host, operate and maintain the software on our infrastructure. No copy of the software is delivered to you and you do not install anything. What you receive is a subscription giving you the right to access and use the Service, not a copyright licence in software and not the transfer of any software to you.

4. What the Service is not

To avoid any doubt about the scope of what we do, we do not:

• provide payment services, hold funds, or act as an intermediary, agent or escrow for money between you and your customers. Deposits, prices and quotes recorded in the Service are your own bookkeeping notes and nothing more;
• operate as a telecommunications provider or bulk messaging service — see clause 10;
• provide legal, tax, accounting, or vehicle engineering advice;
• inspect, approve, supervise or take any responsibility for the work you carry out on your customers' vehicles, or for what you charge for it.

5. Right to access and use

For as long as your subscription is active and your fees are paid, you may access and use the Service for your own internal business purposes. This right is non-exclusive, non-transferable and revocable.

You may not:

• resell, rent, sublicense or make the Service available to any third party;
• copy, modify, decompile or reverse engineer any part of the Service, except to the extent this restriction is prohibited by applicable law;
• circumvent or test access controls, rate limits or security measures;
• use the Service, or information about it, to build a competing product.

We retain all right, title and interest in the Service, including all software, designs, text, trade marks and the ServisTermin name.

6. Accounts and users

You create a named account for each member of staff who uses the Service. Accounts must not be shared. You are responsible for keeping credentials confidential, for everything done through your accounts, and for removing accounts of staff who leave. Tell us without delay if you suspect unauthorised access.

7. Your data

Everything you and your staff enter — including your customers' names and phone numbers, vehicle details, appointment records and job notes (“Customer Data”) — belongs to you. We claim no ownership of it and we do not sell it, and we do not use it to advertise to your customers.

In data protection terms you are the controller and we are the processor. Our Data Processing Addendum forms part of these Terms and sets out how we handle personal data on your behalf.

You confirm that you have a lawful basis for collecting the personal data you enter and for giving the people concerned whatever information the law in your country requires. You may export your data at any time in a common format.

8. Acceptable use

You will not use the Service:

• for anything unlawful, or to store unlawful content;
• to send unsolicited or unlawful messages, or messages to people who have asked not to receive them;
• to store special categories of personal data (such as health or biometric data) or payment card numbers in free-text fields — the Service is not designed for either;
• in a way that disrupts the Service or places an unreasonable automated load on it.

9. Fees, billing and taxes

Subscription fees are stated on our website and are charged in advance, monthly or annually, by card through our payment processor. Fees are for access to the Service and the support described in clause 12. Invoices describe the charge as a subscription for access to a hosted service; they are not a licence fee or a royalty.

All fees are exclusive of VAT, sales tax and any other tax, duty or public charge, all of which are your responsibility. If the law of your country requires you to withhold or deduct any amount from a payment to us, you will increase the amount you pay so that we receive the full sum stated. On request we will provide a certificate of tax residence to help you claim any relief available to you.

We may change our prices for future subscription periods on at least 30 days' notice by email. If you do not accept a price change, you may cancel before it takes effect.

10. Messages to your customers

If your plan includes automatic confirmations and reminders, those messages are sent on your behalf, in your shop's name, through a third-party messaging provider. You are the sender. That means you decide what the messages say, you are responsible for holding the consent required in your country, for honouring requests to stop, and for the accuracy of what is sent. Charges for messages are billed by the messaging provider and are not included in your subscription.

11. Trial, cancellation and refunds

New customers may use the Service free for 14 days without giving card details. We will not start charging you unless you choose to subscribe.

You may cancel at any time from within the Service or by email. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Fees are paid in advance and are non-refundable, and we do not refund unused parts of a period, except where clause 12 or clause 19 says otherwise or where a refund is required by law that applies to you.

12. Availability and support

We will make reasonable efforts to keep the Service available and to carry out planned maintenance outside normal working hours in Central European Time. We do not guarantee uninterrupted availability and there is no service level agreement on our standard plans.

Support is provided by email in Serbian and English, with a target first response within two business days, and sooner on the Pro plan.

We may add, change or remove features. If a change materially reduces core functionality you rely on, we will give at least 30 days' notice by email, and you may cancel and receive a refund of the unused part of any prepaid period.

13. Third-party providers

We use third parties to host the Service, to send email, to send messages on your behalf and to process payments. They are listed, with their purpose and location, in the Data Processing Addendum. We choose them with care and remain responsible to you for the Service as a whole, subject to clause 16.

14. Confidentiality and feedback

Each party will keep the other's non-public business information confidential and use it only to perform this agreement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.

If you send us suggestions or ideas for the Service, we may use them without restriction, without payment and without any obligation to you. You keep no rights in features we build as a result.

15. No warranty

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

In particular, the durations, capacity figures and scheduling suggestions the Service produces are planning aids based on the settings you enter. They are not promises about how long any job will take, and you remain responsible for what you commit to your own customers.

16. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Subject to that:

• neither party is liable for lost profits, lost revenue, lost business, loss of goodwill, or any indirect or consequential loss, however caused;
• our total aggregate liability arising out of or in connection with this agreement in any twelve-month period is limited to the total fees you paid us in the twelve months before the event giving rise to the claim.

17. Your indemnity

You will defend and indemnify us against third-party claims, and the reasonable costs of dealing with them, arising from Customer Data, from messages sent on your behalf under clause 10, from your use of the Service in breach of these Terms, or from the work you perform for your own customers.

18. Term and termination

This agreement runs for as long as your subscription is active. We may suspend access immediately if payment fails and remains unpaid after notice, if there is a security risk, or if you seriously breach clause 8. Either party may terminate for a material breach that is not put right within 15 days of written notice.

When this agreement ends, access to the Service stops. You may export your data for 30 days after that. Once that period passes we delete or return the data as described in the Data Processing Addendum.

19. Changes to these terms

We may update these Terms. We will give at least 30 days' notice by email or in the Service before material changes take effect. Continuing to use the Service after they take effect means you accept them. If you do not accept a change, cancel before its effective date and we will refund the unused part of any prepaid period.

20. Governing law and disputes

This agreement is governed by the laws of the State of Delaware, United States, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The state and federal courts located in New Castle County, Delaware have exclusive jurisdiction. Each party waives any right to a jury trial and agrees that claims will be brought individually and not as part of a class or collective action.

21. Assignment

You may not assign or transfer this agreement without our written consent. We may assign it in whole to an affiliate, or in connection with a merger, acquisition, reorganisation or sale of the business or assets relating to the Service, by giving you notice.

22. General

These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between us about the Service and replace any earlier discussions. If any provision is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. Nothing here creates a partnership, joint venture or employment relationship. Neither party is liable for failure to perform caused by events beyond its reasonable control.

Notices to you go to the email address on your account; notices to us go to hello@servistermin.com. These Terms are published in English and Serbian; if the two versions differ, the English version prevails.

BIGGER PICTURE ENTERPRISE LLC, 501 Silverside Rd, Ste 105-212, Wilmington, DE 19809, United States.

Uslovi pretplate

BIGGER PICTURE ENTERPRISE LLC · Verzija 1.0 · Poslednja izmena 27. avgust 2026.

1. O ovim uslovima

Ovi Uslovi pretplate („Uslovi“) uređuju pristup i korišćenje aplikacije ServisTermin („Usluga“), hostovane aplikacije za zakazivanje kojom upravlja BIGGER PICTURE ENTERPRISE LLC, društvo sa ograničenom odgovornošću registrovano u državi Delaware, Sjedinjene Američke Države („mi“).

Otvaranjem naloga, pristupom Usluzi ili plaćanjem pretplate, privredni subjekt naveden na nalogu („vi“, „Korisnik“) prihvata ove Uslove. Ako ih prihvatate u ime privrednog društva, potvrđujete da ste za to ovlašćeni.

2. Samo za pravna lica

Usluga se nudi isključivo privrednim društvima, preduzetnicima i drugim licima koja posluju u okviru svoje delatnosti. Ne nudi se potrošačima i potvrđujete da ne nastupate kao potrošač. Propisi o zaštiti potrošača, uključujući pravo na odustanak od ugovora na daljinu, ne primenjuju se na ovaj ugovor.

3. Šta je Usluga

Usluga je hostovana aplikacija kojoj pristupate preko internet pregledača. Mi je hostujemo, održavamo i njome upravljamo na svojoj infrastrukturi. Vama se ne isporučuje nijedna kopija softvera i ništa ne instalirate. Ono što dobijate je pretplata koja vam daje pravo pristupa i korišćenja Usluge — a ne licenca na autorsko delo niti prenos softvera na vas.

4. Šta Usluga nije

Da ne bi bilo nedoumica o obimu onoga što radimo, mi ne:

• pružamo platne usluge, ne držimo novčana sredstva i ne posredujemo niti nastupamo kao zastupnik ili escrow za novac između vas i vaših klijenata. Kapare, cene i ponude zavedene u Usluzi su samo vaša evidencija i ništa više;
• nastupamo kao operator telekomunikacija ni kao servis za masovno slanje poruka — videti tačku 10;
• pružamo pravne, poreske, računovodstvene ni tehničke savete o vozilima;
• pregledamo, odobravamo, nadziremo niti na bilo koji način odgovaramo za radove koje izvodite na vozilima svojih klijenata, ni za cene koje im naplaćujete.

5. Pravo pristupa i korišćenja

Dok je pretplata aktivna i dok su naknade plaćene, možete pristupati Usluzi i koristiti je za sopstvene poslovne potrebe. To pravo je neisključivo, neprenosivo i opozivo.

Ne smete:

• preprodavati, iznajmljivati ni ustupati Uslugu trećim licima;
• kopirati, menjati, dekompilirati ni vršiti obrnuti inženjering bilo kog dela Usluge, osim u meri u kojoj je takvo ograničenje zabranjeno propisima;
• zaobilaziti ili testirati kontrole pristupa i bezbednosne mere;
• koristiti Uslugu, ni saznanja o njoj, radi izrade konkurentskog proizvoda.

Zadržavamo sva prava na Usluzi, uključujući softver, dizajn, tekstove, žigove i naziv ServisTermin.

6. Nalozi i korisnici

Za svakog zaposlenog koji koristi Uslugu otvara se poseban nalog. Nalozi se ne dele. Odgovorni ste za čuvanje pristupnih podataka, za sve što se uradi preko vaših naloga i za gašenje naloga zaposlenih koji odu. Obavestite nas bez odlaganja ako posumnjate na neovlašćen pristup.

7. Vaši podaci

Sve što vi i vaši zaposleni unesete — imena i telefoni vaših klijenata, podaci o vozilima, termini i beleške o poslovima („Podaci korisnika“) — pripada vama. Na tome ne polažemo nikakvo pravo svojine, ne prodajemo te podatke i ne koristimo ih za oglašavanje vašim klijentima.

U smislu propisa o zaštiti podataka o ličnosti, vi ste rukovalac, a mi obrađivač. Naš Ugovor o obradi podataka čini sastavni deo ovih Uslova i uređuje kako postupamo sa podacima o ličnosti u vaše ime.

Potvrđujete da imate pravni osnov za prikupljanje podataka o ličnosti koje unosite i za obaveštavanje lica na koja se ti podaci odnose, u skladu sa propisima vaše zemlje. Svoje podatke možete izvesti u svakom trenutku.

8. Dozvoljeno korišćenje

Uslugu nećete koristiti:

• za bilo šta protivzakonito, niti za čuvanje nezakonitog sadržaja;
• za slanje neželjenih ili nezakonitih poruka, niti poruka licima koja su tražila da ih više ne primaju;
• za unos naročito osetljivih podataka o ličnosti (na primer o zdravlju ili biometrijskih) niti brojeva platnih kartica u polja slobodnog teksta — Usluga za to nije napravljena;
• na način koji ometa rad Usluge ili joj nameće nerazuman automatizovan opterećenje.

9. Cene, naplata i porezi

Cene pretplate objavljene su na našem sajtu i naplaćuju se unapred, mesečno ili godišnje, platnom karticom preko našeg procesora plaćanja. Naknada se plaća za pristup Usluzi i podršku opisanu u tački 12. Na računima se naknada iskazuje kao pretplata za pristup hostovanoj usluzi — nije reč o naknadi za licencu niti o autorskoj naknadi.

Sve cene su bez PDV-a i bez svih drugih poreza, dažbina i javnih prihoda, koje snosite vi. Ako vas propisi vaše zemlje obavezuju da od plaćanja obustavite ili odbijete bilo koji iznos, uvećaćete uplatu tako da mi primimo pun iznos naveden na računu. Na zahtev ćemo vam dostaviti potvrdu o poreskoj rezidentnosti, kako biste ostvarili olakšicu ako vam pripada.

Cene za buduće periode pretplate možemo menjati uz obaveštenje mejlom najmanje 30 dana unapred. Ako ne prihvatate novu cenu, možete otkazati pre nego što počne da važi.

10. Poruke vašim klijentima

Ako vaš paket obuhvata automatske potvrde i podsetnike, te poruke se šalju u vaše ime i pod imenom vaše radionice, preko provajdera za slanje poruka. Vi ste pošiljalac. To znači da vi određujete sadržaj poruka, vi odgovarate za saglasnost koja se traži propisima vaše zemlje, za poštovanje zahteva da se slanje prekine i za tačnost onoga što je poslato. Troškove poruka naplaćuje provajder i nisu uključeni u pretplatu.

11. Proba, otkazivanje i povraćaj

Novi korisnici mogu da koriste Uslugu besplatno 14 dana, bez ostavljanja podataka o kartici. Naplata ne počinje dok se sami ne pretplatite.

Pretplatu možete otkazati u svakom trenutku, u samoj aplikaciji ili mejlom. Otkazivanje počinje da važi na kraju perioda koji je već plaćen i do tada zadržavate pristup. Naknade se plaćaju unapred i ne vraćaju se, a ne vraćamo ni neiskorišćeni deo perioda, osim kada je drugačije predviđeno tačkama 12 i 19 ili kada povraćaj nalažu propisi koji se na vas primenjuju.

12. Dostupnost i podrška

Ulažemo razumne napore da Usluga bude dostupna i da planirano održavanje obavljamo van uobičajenog radnog vremena po srednjoevropskom vremenu. Ne garantujemo neprekidnu dostupnost i na standardnim paketima nema ugovorenog nivoa usluge.

Podršku pružamo mejlom, na srpskom i engleskom, sa ciljem prvog odgovora u roku od dva radna dana, a brže na Pro paketu.

Možemo dodavati, menjati i uklanjati funkcije. Ako neka izmena bitno umanji osnovnu funkcionalnost na koju se oslanjate, obavestićemo vas mejlom najmanje 30 dana unapred, a vi možete otkazati i dobiti povraćaj za neiskorišćeni deo plaćenog perioda.

13. Treća lica

Za hosting Usluge, slanje mejlova, slanje poruka u vaše ime i obradu plaćanja koristimo treća lica. Ona su, sa svrhom i lokacijom, navedena u Ugovoru o obradi podataka. Biramo ih pažljivo i prema vama ostajemo odgovorni za Uslugu u celini, uz ograničenja iz tačke 16.

14. Poverljivost i predlozi

Svaka strana čuva poslovne informacije druge strane koje nisu javne i koristi ih samo radi izvršenja ovog ugovora. To se ne odnosi na informacije koje su postale javne bez krivice strane koja ih prima, koje su joj već bile poznate ili koje se moraju otkriti po zakonu.

Ako nam pošaljete predloge ili ideje za Uslugu, možemo ih koristiti bez ograničenja, bez naknade i bez ikakve obaveze prema vama. Na funkcijama koje na osnovu toga napravimo ne stičete nikakva prava.

15. Bez garancija

Usluga se pruža „takva kakva jeste“ i „prema dostupnosti“. U najvećoj meri koju propisi dozvoljavaju, isključujemo sve podrazumevane garancije, uključujući garancije o podobnosti za promet, podobnosti za određenu svrhu i nepovređivanju prava trećih lica.

Posebno, trajanja, podaci o kapacitetu i predlozi termina koje Usluga daje jesu pomoć u planiranju zasnovana na podešavanjima koja ste sami uneli. To nisu obećanja o tome koliko će neki posao trajati, i vi ostajete odgovorni za ono što obećate svojim klijentima.

16. Ograničenje odgovornosti

Ništa u ovim Uslovima ne ograničava odgovornost koja se po zakonu ne može ograničiti, uključujući odgovornost za prevaru i za smrt ili telesnu povredu prouzrokovanu nepažnjom.

Uz to ograničenje:

• nijedna strana ne odgovara za izmaklu dobit, izgubljeni prihod, izgubljeni posao, gubitak ugleda niti za posrednu ili posledičnu štetu, bez obzira na uzrok;
• naša ukupna odgovornost iz ovog ugovora ili u vezi sa njim, u bilo kom periodu od dvanaest meseci, ograničena je na ukupan iznos naknada koje ste nam platili u dvanaest meseci pre događaja iz kog potražujete štetu.

17. Vaša obaveza naknade štete

Branićete nas i naknaditi nam štetu po zahtevima trećih lica, kao i razumne troškove postupanja po njima, koji nastanu iz Podataka korisnika, iz poruka poslatih u vaše ime po tački 10, iz vašeg korišćenja Usluge protivno ovim Uslovima ili iz radova koje izvodite za svoje klijente.

18. Trajanje i raskid

Ugovor traje dok je pretplata aktivna. Pristup možemo odmah privremeno obustaviti ako plaćanje ne uspe i ostane neizmireno posle opomene, ako postoji bezbednosni rizik ili ako grubo prekršite tačku 8. Svaka strana može raskinuti ugovor zbog bitne povrede koja se ne otkloni u roku od 15 dana od pisanog obaveštenja.

Prestankom ugovora prestaje i pristup Usluzi. Svoje podatke možete izvesti još 30 dana. Po isteku tog roka podatke brišemo ili vraćamo, na način opisan u Ugovoru o obradi podataka.

19. Izmene uslova

Ove Uslove možemo menjati. O bitnim izmenama obavestićemo vas mejlom ili u samoj aplikaciji najmanje 30 dana pre nego što počnu da važe. Nastavak korišćenja Usluge posle tog datuma znači da ih prihvatate. Ako izmenu ne prihvatate, otkažite pre datuma primene i vratićemo vam neiskorišćeni deo plaćenog perioda.

20. Merodavno pravo

Na ovaj ugovor primenjuje se pravo države Delaware, Sjedinjene Američke Države, uz isključenje njenih kolizionih pravila i uz isključenje Konvencije Ujedinjenih nacija o ugovorima o međunarodnoj prodaji robe. Isključivo su nadležni državni i savezni sudovi u okrugu New Castle, Delaware. Svaka strana se odriče prava na suđenje pred porotom i saglasna je da se zahtevi podnose pojedinačno, a ne u okviru kolektivne tužbe.

21. Prenos ugovora

Ovaj ugovor ne možete preneti bez naše pisane saglasnosti. Mi ga možemo preneti u celini povezanom društvu, ili u vezi sa statusnom promenom, pripajanjem, reorganizacijom ili prodajom poslovanja odnosno imovine koja se odnosi na Uslugu, uz obaveštenje vama.

22. Završne odredbe

Ovi Uslovi, zajedno sa Politikom privatnosti i Ugovorom o obradi podataka, čine ceo sporazum o Usluzi i zamenjuju sve ranije razgovore. Ako se neka odredba pokaže neizvršivom, ostale ostaju na snazi. Odlaganje u ostvarivanju nekog prava ne znači odricanje od njega. Ništa ovde ne uspostavlja ortakluk, zajedničko ulaganje niti radni odnos. Nijedna strana ne odgovara za neizvršenje prouzrokovano događajima van njene razumne kontrole.

Obaveštenja vama šaljemo na mejl adresu sa vašeg naloga, a nama se šalju na hello@servistermin.com. Ovi Uslovi objavljeni su na engleskom i srpskom; u slučaju neslaganja, merodavna je engleska verzija.

BIGGER PICTURE ENTERPRISE LLC, 501 Silverside Rd, Ste 105-212, Wilmington, DE 19809, Sjedinjene Američke Države.